Carol B. Tomé: The Visionary CEO Transforming UPS

Carol B. Tomé leads United Parcel Service as Chief Executive Officer and guides one of the world’s largest logistics networks. She brings decades of leadership experience in finance, strategy, and corporate growth.

Since becoming CEO in 2020, Tomé has focused on strengthening operations, improving efficiency, and expanding UPS’s global logistics capabilities. Her leadership aligns with the company’s purpose: “Moving our world forward by delivering what matters.”

Early Life and Education

Carol B. Tomé was born on January 8, 1957, in Jackson, Wyoming, United States. She grew up in a family that valued independence, discipline, and hard work. Those early lessons shaped her leadership mindset.

Tomé studied communication at the University of Wyoming, where she developed strong interpersonal and leadership skills. Later, she earned an MBA in Finance from the University of Denver, which helped her build a solid foundation in corporate finance and strategic planning.

Building a Strong Corporate Career

Tomé started her career in banking as a commercial lender at United Bank of Denver. She quickly built expertise in financial strategy and corporate operations.

Before joining UPS, Tomé spent more than two decades at The Home Depot. She joined the company in 1995 as Vice President and Treasurer and later became Chief Financial Officer (CFO).

During her time as CFO, Tomé played a key role in strengthening the company’s financial performance. Home Depot expanded rapidly during those years, growing from a few hundred stores to thousands across North America. Her strategic decisions helped improve profitability and shareholder value.

Leadership Journey at UPS

Tomé joined the UPS Board of Directors in 2003, which gave her deep insight into the company’s strategy and operations. In 2020, UPS appointed her as Chief Executive Officer, making her the first woman to lead the company in its more than 100-year history.

As CEO, Tomé leads a global workforce of hundreds of thousands of employees and oversees operations that deliver millions of packages every day across more than 200 countries and territories.

She introduced a focused business strategy built on three core ideas:

• Customer First – Deliver reliable logistics services and strong customer experience.
• People Led – Invest in employees and leadership development.
• Innovation Driven – Use technology, automation, and data to improve delivery networks.

Strategic Growth and Innovation

Tomé continues to push UPS toward high-value logistics services and smarter supply chains. She has expanded the company’s presence in healthcare logistics, which requires specialized transportation for medicines, vaccines, and medical equipment.

She also focuses on digital transformation, operational efficiency, and sustainable delivery solutions. These initiatives help UPS support global commerce while improving speed, reliability, and environmental performance.

Under her leadership, UPS continues to strengthen its role as a global logistics partner for businesses of all sizes.

Influence Beyond UPS

Carol B. Tomé holds leadership roles beyond UPS. She serves on the board of Verizon Communications and has previously served on the board of Cisco Systems.

Her influence reaches across industries including technology, telecommunications, and global trade. Many business leaders recognize her for her strong financial expertise and forward-thinking leadership.

Awards and Recognition

Tomé consistently appears on global leadership rankings. Publications like Forbes and Fortune have included her among the most powerful women in business.

Her achievements reflect her ability to lead complex global organizations while driving innovation and sustainable growth.